E-commerce & retail

Answer every order fast, even from DMs.

Online brands sell through their store, Instagram and WhatsApp at the same time. We connect them, so orders, questions and customers are tracked in one place.

An online store owner packing orders with an order dashboard on her laptop
The challenge

What gets in the way.

Orders in DMs

Questions and orders arrive in Instagram and WhatsApp messages.

Slow answers, lost sales

A late reply often means an abandoned order.

Typing everything twice

Orders, stock and invoices updated by hand in several places.

No view of customers

No easy way to see repeat buyers or best channels.

A typical flow

How a customer moves through the system.

  1. A customer asks about a product on Instagram.
  2. The inquiry is captured with the product and the customer’s details.
  3. They get a quick reply with a direct link to order.
  4. The order is confirmed on WhatsApp automatically.
  5. Stock and invoice update, and the sale appears in the daily report.
Where to start

Growth package (store + pipeline), or Online Store Setup on its own.

See packages
Questions

E-commerce & retail: common questions

Which platform should we use?

It depends on your products, payment and shipping options. We recommend one after discovery: Shopify, WooCommerce, Salla or Zid.

Can you move our existing store?

Yes. Migrations are scoped separately, depending on products, customers and order history.

Do you handle payments and shipping?

We connect the payment and shipping providers you choose. Their fees are billed by them, in your name.

Let’s look at how you work today.

A short conversation is enough to see where you’re losing time or customers.